Evergreen Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable with, your GP, our practice manager or our reception staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can ask for a copy of our complaints procedure and complaints form. Alternatively, you can complete our online admin request form. For more general comments and suggestions, please use the suggestions box in reception.
Alternatively, you can complain to NHS West and North London Integrated Care Board (WNL ICB).
Phone
020 3198 9743
Email
nclicb.complaints@nhs.net
Address
Complaints Team, Barnet, Camden, Enfield, Haringey and Islington, NHS West and North London, 15 Marylebone Road, London, NW1 5JD
For further details about how to make a complaint to NHS WNL ICB visit their website: Complaints, concerns or compliments :: West and North London ICB
If you remain dissatisfied with the outcome, you may refer the matter to:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Phone
0345 0154033
Website
www.ombudsman.org.uk