Appointments

Appointments are available between 08:00 and 20:00 Monday to Friday. You can make an appointment by visiting our Consulting Room, book on the phone by calling 0208 887 8354 from 08:00 to 18:30 Monday to Friday or call in to the surgery in person.

Register to book appointments online

To make online appointments, you will need to come to the surgery and request a special Patient Access PIN code. Please bring some identification with you so the surgery staff can verify your request. You can then register for this service online via a high security web portal. Full instructions on how to do this will be given when you request your PIN. You will need to set up personalised security questions on the web portal, so the surgery staff are not able to do this for you. Alternatively, you can also download the free NHS App to access these services

Please note that to ensure everyone has fair access to the system, only one appointment can be booked online at any one time. If you need a double appointment (for example if you need someone to translate for you), please ring the surgery to book, as only single appointments can be booked online and the doctor may not have long enough to help you with a single appointment.

If you have an Apple iOS or Android device, you can also download the free NHS App for online bookings once you have registered from the AppStore or Google Play. If you lose your PIN code or password, you may need to come to the surgery for a new one, so please keep your log-in details safe. There is also a feature that allows you to register yourself by uploading a photo of your government issued identification.

Telephone Consultations

The reception staff may ask you if you need to actually see a doctor as many routine matters (such as ordering repeat medication or repeat sick certificates for long-term conditions) can often be dealt with over the phone or via our website. Many minor illnesses can also be dealt with in a telephone consultation, saving you a trip to the surgery. In some cases, if you receive free prescriptions, you may be able to benefit from our Minor Ailments Scheme, meaning you can get free medication for some minor conditions from participating local pharmacies.

Please note that we respect your right to privacy, and you do not have to tell the receptionist why you wish to see a doctor if you don’t want to. However, all surgery staff are bound by the same strict confidentiality rules as doctors and it will help them to help you if can give them some information to pass on to the doctor.

You can also book to have a telephone consultation with a doctor yourself. They will ring you on the telephone number you have given, usually at the end of morning surgery (the exact time cannot be guaranteed). Many common queries (such as explaining test results) can be dealt with over the phone or via our website, saving you time.

GP Appointments

Around half our GP appointments are bookable on the day only, as we find this is what many patients prefer and it helps reduce the number of appointments wasted by patients not attending. The remaining appointments are available to book ahead for less urgent matters. Please ask clearly if you would like to see a particular doctor, although this may mean you have to wait a little longer, as some GPs work only part time. All our doctors have full access to your medical records and documents on our computerised system.

Our doctors work a rota system to share the work fairly so it is not possible to give surgery times for individual doctors as these change from week to week. If you would prefer to see a particular doctor, or would, for example, prefer to see only a female GP, please use this form to let a receptionist know.

Most appointments are for a fixed time (usually 10 minutes for on the day and 15 minutes for routine pre-bookable appointments). If you have several issues you need to discuss with the doctor, please ask the receptionists for a double appointment. They will need to ask you why you need a longer appointment as it will mean a delay for another patient. Our rule is one appointment – one patient. Please do not expect to have other family members treated in one ten or 15 minute appointment.

Nurse Appointments

All nurse appointments are pre-bookable. This includes immunisations, travel vaccinations and appointments for reviews for people with chronic diseases such as diabetes and asthma. Please note that families needing to book for travel vaccinations will always need multiple appointments. Please use our ask reception form for advice.

Interpreters

If you think you may need help with translation, you are very welcome to bring a friend or relative with you (18 and over only please). Alternatively, let our reception staff know when you book and ask for a double appointment. All our doctors and nurses have access to the Language Line telephone translation service to help you. If you would like a British Sign Language interpreter, we are very happy to book one for you. Please give us as much notice as your problem allows.

Appointment Reminders

We use an automated text messaging system to send out reminders for booked appointments and health promotion messages (including reminders to book appointments for medical checks). You can also text back to cancel if you no longer need your appointment. Text cancellations are handled by a computer system – so please just send the word “Cancel” to the number quoted and do not send any other message to this number as they may not be seen for some time. You can also cancel online if you’ve signed up for online bookings.

Please make sure you tell us if you change your mobile phone number so we can continue to send these messages. If you do not wish to receive reminders, please tell the reception staff and they will amend your record to switch the feature off.

Cancellations and Missed Appointments

Please ensure that you cancel any appointments you no longer require. Each week almost one in every 10 patients do not turn up for their appointments resulting in all others having to wait longer for appointments. This wastes the equivalent of a full-time doctor’s appointments each day!  Patients who repeatedly fail to attend appointments will be asked to find another doctor.

If you arrive late for your appointment you will be asked to re-book. Patients arriving late for booked appointments are the main reason surgeries do not run on time and you are kept waiting past your appointment time. If you have booked a double appointment it is the time of the first appointment that will be used to decide this.