We have a variety of appointments available both here at the surgery as well as local hubs at evenings and weekends.

As of 01/02/2024, we have changed our appointment to a total triage system. Receptionists will not be able to directly book a GP appointment for you but hey can help you with completing the short form to request an appointment. It is very important that you ensure that you contact number is up-to-date on your medical record (if you change your address or phone number you must let us know).

To avoid waiting on the telephone queue, you can complete the GP appointment request form online or via the NHS App. The medical team will then review your request and decide how to proceed.

Nurse Appointments

All nurse appointments are pre-bookable. This includes immunisations, travel vaccinations and appointments for reviews for people with chronic diseases such as diabetes and asthma. Please note that families needing to book for travel vaccinations will always need multiple appointments.

Interpreters

If you think you may need help with translation, you are very welcome to bring a friend or relative with you (18 and over only please). Alternatively, let our reception staff know when you book and ask for a double appointment. All our doctors and nurses have access to the Language Line telephone translation service to help you. If you would like a British Sign Language interpreter, we are very happy to book one for you. Please give us as much notice as your problem allows.

Appointment Reminders

We use an automated text messaging system to send out reminders for booked appointments and health promotion messages (including reminders to book appointments for medical checks). You can also text back to cancel if you no longer need your appointment. Text cancellations are handled by a computer system – so please just send the word “Cancel” to the number quoted and do not send any other message to this number as they may not be seen for some time. You can also cancel online if you’ve signed up for online bookings.

Please make sure you tell us if you change your mobile phone number so we can continue to send these messages. If you do not wish to receive reminders, please tell the reception staff and they will amend your record to switch the feature off.

Cancellations and Missed Appointments

Please ensure that you cancel any appointments you no longer require. Each week almost one in every 10 patients do not turn up for their appointments resulting in all others having to wait longer for appointments. This wastes the equivalent of a full-time doctor’s appointments each day!  Patients who repeatedly fail to attend appointments will be asked to find another doctor.

If you arrive late for your appointment you will be asked to re-book. Patients arriving late for booked appointments are the main reason surgeries do not run on time and you are kept waiting past your appointment time. If you have booked a double appointment it is the time of the first appointment that will be used to decide this.