Due to the changing nature of how patients access our services, our practice introduced an online consultation functionality called eConsult. The service allows patients to answer some questions about their symptoms and submit this online to our GPs who then in turn use this information to treat the patient. The service avoids the need to telephone the surgery and is much more convenient for patients as our clinicians will respond often within 24 hours (during busy periods this may increase to 48 hours).
To ensure equity of access, the times in which patients can access the eConsult service via our website will change. eConsult will be available from 18:30 on Sunday evening through to 18:30 on Friday during a normal week and will continue to be unavailable during Bank Holiday weekends.
We continue to encourage patients to use the service, which can be accessed via the red tile on our website homepage, as a more convenient way to access our services. Additionally, we encourage all patients to download the NHS App (www.nhs.uk/nhsapp) as online consultations are integrated into it alongside the ability to book appointments and request repeat medication.